Service Center Officer

UNIQLO HONG KONG, LIMITED | Hong Kong | HK

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Handle customers’ inquiries and provide service via Phone, Live Chat, email and SNS platform in an efficient and professional manner....

Recruit Ref: L0582011372
Posting Date: 2024-07-01

UNIQLO HONG KONG, LIMITED

“Fast Retailing” – Our company name incorporates our passion to provide customers with the products they want swiftly and smoothly. At Fast Retailing we are striving to improve people’s lives by changing society for the better, through the value of clothing and positive corporate contributions to the community. This ideal is summed up by our core business philosophy, “Changing clothes. Changing conventional wisdom. Change the world.”

Service Center Officer

Job Description:

  • Handle customers’ inquiries and provide service via Phone, Live Chat, email and SNS platform in an efficient and professional manner
  • Work closely with internal and external parties to ensure timely, efficient, and effective service to customers
  • Handle daily inquires and operation
  • Record and analyze daily customer’s inquiries for improvement and enhancement.
  • Support special or ad hoc projects to ensure the team runs smoothly
  • Gather, consolidate, analyze, and report data on customer’s feedback or customer insights on core division/s collaborate with Product team
  • Identify opportunities for product development and create action plans to maximize item sales for the company.

Requirements:

  • Diploma or above, certificate holder in Hospitality Management, Property Management or related discipline preferred
  • Minimum 2-year working experience gained in customer service, membership, retail brand or property management industry
  • Customer services oriented with good customer service skills and communication skills
  • A good team player and desire to work in a team-oriented environment
  • Excellent command of English, Cantonese, and Mandarin
  • Good computer skills, especially MS Office, Excel
  • Candidate with less experience will be considered as Customer Service Representative
  • Immediate available is highly preferred
Interested parties please send the full resume in word or PDF format via email: recruit_ssc@uniqlo.com.hk
Industry: Wholesale & Retail Job Category / Function: Sales (Telesales / Telemarketing / Call Centre) Hospitality / Hotel (Others) Property / Estate Management / Security (Others) Customer Service (Customer Service) Job Position Level: General Employment Term: Full Time Min. Edu. Level Req: Diploma Minimum QF Level attained: - Total Working Exp: 2 or above Salary(HKD): - Location: Yau Tsim Mong District / Tsim Sha Tsui
Benefits: Dental Insurance Five-Day Work Flexible Working Hours Medical Insurance Performance Bonus

Information :

  • Company : UNIQLO HONG KONG, LIMITED
  • Position : Service Center Officer
  • Location : Hong Kong
  • Country : HK

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Service Center Officer job info - UNIQLO HONG KONG, LIMITED Hong Kong above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Service Center Officer job info - UNIQLO HONG KONG, LIMITED Hong Kong in 01-07-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 01-07-2024

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