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Customer Service Executive

PCCW Global | Hong Kong | HK

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the PCCW Global with the position of Customer Service Executive - PCCW Global which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Service Executive - PCCW Global below matches your qualifications. Good Luck: D

You will contribute to the total customer satisfaction by providing general helpdesk support to end users for a well established public utility organization....

Customer Service Executive

You will contribute to the total customer satisfaction by providing general helpdesk support to end users for a well established public utility organization.

Your role

  • Provide technical support via phone and email to address query/incident reported from users
  • Identify, diagnose, and resolve problems related to PCs, application, software, mobile device, system and network issues
  • Log customer requests into the system, ensure proper tracking / follow up and escalation of incidents for additional troubleshooting as if required
  • Monitor and maintain service quality in accordance to Service Level Agreement

To succeed in this role

  • Diploma or above in Information Technology or Computer related disciplines
  • Ability to multi-task in a fast-paced environment
  • Familiar with IT Applications/systems (e.g. Windows 10 / 7, MS Office, Adobe Reader / Writer, Mobile device setup and usage, WiFi and basic network knowledge)
  • Willing to take shift duty (5 days per week)
  • Customer-oriented with good communication skills in both spoken and written English and Chinese (includes Putonghua)

Candidate with more experience will be considered for the position of Senior Customer Service Executive - Helpdesk.


We offer to full-time staff:

  • 14 days paid annual leave
  • Join-in Bonus
  • Staff Referral Bonus
  • Attractive incentive bonus (if applicable)
  • Structured training programme
  • Comprehensive medical coverage, including clinical and hospitalization
  • PCCW Group Staff Discount

Work Location: Meifoo

Related Industry: Public Utility


Interested parties please click "Apply Now" button.

Ref ID: 51241 Location: Hong Kong, HK, HK Business Unit: TELESERVICES Full Time/ Part Time: Full Time Job Function: Customer Service Featured Job Category:: Customer Services

Information :

  • Company : PCCW Global
  • Position : Customer Service Executive
  • Location : Hong Kong
  • Country : HK

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Service Executive job info - PCCW Global Hong Kong above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Service Executive job info - PCCW Global Hong Kong in 03-07-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 03-07-2024

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